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Rental Terms EasyFiets

Translated using AI, Dutch terms and conditions are leading.

    1. Definitions
      1. Rental Period – The period during which the Client rents a bicycle from EasyFiets according to the agreed terms.
      2. General Terms and Conditions – These terms and conditions apply to all customers of EasyFiets.
      3. Renter – A person or company that rents a bicycle from EasyFiets.
      4. Bicycle – A bicycle rented out to the Client by EasyFiets.
      5. EasyFiets – EasyFiets, located at Haagweg 8, 2311 AA Leiden, registered with the Chamber of Commerce under number 70458146.
      6. Agreement – The agreement between EasyFiets and the Client regarding the rental of a bicycle, including associated rights and obligations.
    2. Applicability
      1. These General Terms and Conditions apply to every Agreement between EasyFiets and a Renter.
      2. By taking possession of the Bicycle, the Renter agrees to these General Terms and Conditions.
      3. All amounts mentioned in these General Terms and Conditions and Agreements include VAT, unless otherwise stated.
    3. The Rental Agreement
      1. During the Rental Period, the Renter has access to a Bicycle from EasyFiets.
      2. The Renter pays the full rental amount at the start of the Rental Period. For a monthly subscription, the following payment methods are available:
        1. Direct Debit – The Renter authorizes a direct debit, after which the rental amount is collected monthly via SEPA.
        2. Advance Payment – The Renter pays the entire Rental Period in advance. After the end of the period, the Renter must renew the Rental Period by visiting or returning the Bicycle.
        3. Business Customers – For companies, payment on account is possible.
      3. The Bicycle is provided with a ring lock, a chain lock, and one key.
      4. It is not allowed for the Renter to make a copy of the key.
      5. In case of loss or damage to the key, the Renter must pay the cost for a new key. The current prices can be found on easyfiets.nl/prijslijst.
      6. When renting an electric Bicycle, the Renter must present valid identification.
      7. After the end of the Rental Period, EasyFiets has the right to retrieve the Bicycle.
      8. EasyFiets may ask the Renter to pay a deposit.
      9. For a Rental Period of one month or longer, a deposit is always required. The amount of the deposit can be found on easyfiets.nl/prijslijst.
    4. Use of Bicycle
      1. The Renter may take a test ride before taking the Bicycle into use.
      2. If the Renter notices defects in the Bicycle, they must report this immediately to EasyFiets so that the problem can be resolved.
      3. It is not allowed to have more than one person on the Bicycle, except for bicycles or accessories designed for that purpose.
      4. For a monthly Rental Period, the Renter is required to have a maintenance check-up at EasyFiets at least twice a year.
    5. Duration of Rental Agreement
      1. The Rental Period is agreed upon in advance between EasyFiets and the Renter.
      2. The minimum Rental Period for monthly rentals is three months.
      3. For monthly rentals, the Agreement may be tacitly renewed via direct debit.
      4. The Renter must return the Bicycle to EasyFiets before the end of the Rental Period.
      5. If the Renter fails to return the Bicycle on time, the Rental Agreement will be tacitly renewed.
      6. If the Renter returns the Bicycle earlier than the agreed period, no refund will be made for the rental amount already paid.
    6. Theft or Loss
      1. If the Bicycle is stolen or lost, the Renter must contact EasyFiets within 24 hours and file a police report.
      2. The Renter is required to pay an excess to EasyFiets if the Bicycle is stolen during the Rental Period. The amounts can be found on easyfiets.nl/prijslijst.
      3. If the Renter cannot hand over the key to EasyFiets, a negligence fee will be charged in addition to the penalty for the loss of the Bicycle. The amounts can be found on easyfiets.nl/prijslijst.
      4. The Renter can buy off the excess by taking out a Theft Guarantee. The new excess after buying off the guarantee can be found on easyfiets.nl/prijslijst. See article 7 for more details.
      5. If the Bicycle is confiscated by the municipality due to incorrect or long-term parking, the Renter is responsible for retrieving the Bicycle. The Renter may choose to have EasyFiets retrieve the Bicycle for an additional fee.
    7. Theft Guarantee
      1. If the Renter has taken out a Theft Guarantee with EasyFiets, a lower excess applies in case of theft of the Bicycle.
      2. If the Renter does not hand in the official key, the conditions for theft or loss as described in article 6 apply, and the Theft Guarantee is not valid.
      3. The Theft Guarantee does not apply if the Bicycle is taken by the municipality.
      4. For a monthly Rental Period, a new deposit is required when issuing a new Bicycle.
    8. Damage
      1. Regular maintenance is included in the rental price.
      2. If the Bicycle is broken or has a flat tire, EasyFiets will always do its best to help the Renter, as far as it is within our power.
      3. If there are suspicions of damage due to the Renter’s fault, EasyFiets reserves the right to withhold the excess.
      4. If the damage is caused by the fault of a third party, the Renter must provide the contact details of this party. The Renter must also submit a completed damage report form, signed by both parties, to EasyFiets. This damage report form can be found at www.easyfiets.nl/europeesschadeformulier. If no contact information is provided, EasyFiets will hold the Renter liable for the damage.
      5. EasyFiets is not liable for damage or loss of the Renter’s property.
    9. Termination of Rental Agreement
      1. EasyFiets has the right to terminate the Rental Agreement immediately in the following cases:
        1. Resale of the Bicycle to third parties by the Renter.
        2. Aggressive behavior by the Renter towards EasyFiets employees.
        3. Irresponsible, reckless, or improper use of the Bicycle by the Renter.
      2. Upon termination of the Rental Agreement on the basis of one of the above grounds, EasyFiets reserves the right to recover the costs incurred from the Renter.
    10. Amendments or Cancellations – Fewer than 10 bicycles
      1. The number of Bicycles or the pickup day can always be changed free of charge.
      2. Cancellation
        1. 48 hours or more – Free of charge
        2. Between 48 and 24 hours – 30% of the rental costs
        3. Less than 24 hours – 100% of the rental costs
    11. Amendments or Cancellations – More than 10 bicycles or delivery
      1. Reservation changes
        1. Change in number of bicycles (less than 50%) – 1 day in advance
        2. Change in number of bicycles (more than 50%) – 3 days in advance
        3. Change of date – 3 days in advance
      2. Reservation cancellation
        1. 2 weeks or more – Free of charge
        2. Between 1 and 2 weeks – 30% of the rental costs, excluding delivery costs
        3. Between 3 days and 1 week – 50% of the rental costs, excluding delivery costs
        4. Between 24 hours and 3 days – 100% of the rental costs, 50% of delivery costs
        5. Less than 24 hours – 100% of the costs
        6. Rain guarantee (less than 24 hours) – Free rescheduling of the delivery
    12. Liability
      1. When the Renter takes possession of a Bicycle, this is considered proof that the Bicycle functions properly and has no defects.
      2. If there is any doubt about the safety of the Bicycle, the Renter must contact EasyFiets immediately.
      3. The use of the Bicycle is at the Renter’s own risk.
      4. EasyFiets is not liable for any damage suffered by the Renter as a result of the use of the Bicycle, unless there is intent or gross negligence on the part of EasyFiets.
      5. The Renter is responsible for promptly reporting any defects in the Bicycle.
      6. In case of force majeure (such as natural disasters, war, epidemics, strikes, or other unforeseen circumstances), EasyFiets has the right to temporarily suspend or terminate the execution of the Rental Agreement without any liability.
    13. Amendments
      1. These general terms and conditions may be amended. Active Renters will be informed of any changes by email. EasyFiets will inform the Renter at least one month in advance of any changes.
      2. EasyFiets reserves the right to change the price for the Rental Period. Price changes will be communicated to the Renter at least two months in advance.
    14. Digital Data and Privacy
      1. When entering into this agreement, EasyFiets records a number of details of the Renter in a file.
      2. These details are collected for the execution of the service and the business operations of EasyFiets.
      3. EasyFiets may provide these details to third parties if this is necessary for business operations, such as for processing payments, invoices, or mail contact.
      4. The details may be used by EasyFiets for marketing purposes.
      5. The details may be used for market research and statistical analysis.
    15. Storage of Digital Data and Privacy
      1. EasyFiets stores the Renter’s customer details during the Rental Period and ensures adequate security of these details.
      2. After the end of the Rental Period, EasyFiets will store the details for a maximum of three years.
      3. One year after the end of the Rental Period, the Renter may request EasyFiets to delete the details.
      4. The Renter can request access to these details at any time and request changes.
      5. The Renter is responsible for providing any important changes to their details.
    16. Dutch Law
      1. These general terms and conditions are governed by Dutch law.
      2. In case of any disputes between EasyFiets and the Renter, EasyFiets determines the location of the competent court that will hear the dispute.

Rental conditions as of 03-09-2024